Returns and withdrawals

RETURNS AND RIGHT OF WITHDRAWAL

In the event of a purchase on the Website, unless otherwise indicated, the user who purchases as a "consumer" does not benefit from the right of withdrawal provided for by art. 52 of the Consumer Code with reference to the Product or Products indicated in this article. In fact, custom-made or clearly personalized goods are sold on the Website (cf. art. 59, co. 1, letter c), Legislative Decree 6 September 2005, n. 206).

The right of withdrawal is excluded with regard to purchases concluded with buyers holding a VAT number.

In cases that provide for the return of goods to the Company, as per the General Conditions of Sale, the buyer must first complete and send to the email address info@laserando.it or by registered letter with acknowledgment of receipt to the address Varies di Valerio Vetrano, Via Cetteo Ciglia n. 20, Pescara (PE) – 65128, the form available at the following link, following the instructions contained therein. Upon receipt of the form, the Company, after verifying the status of the order, will send you, to the email address provided for the purchase, if the relevant conditions are met, a form for the return of the goods (also available at the following link), with the relevant instructions, which must be included in the package to be returned to the Company.

The refund amount will be credited to the payment method or solution used by the buyer for the purchase.

The goods must be returned intact, in their original packaging, complete in all their parts and complete with the attached transport and fiscal documentation; the buyer is solely responsible for the decrease in value resulting from handling other than that "normal" and necessary to verify the nature, characteristics and functioning of the goods; the Company, without prejudice to its right to verify compliance with the foregoing, will return to the user, within thirty days, the total amount paid, consisting of the purchase price of the Product, shipping costs and any other additional costs.

The Company reserves the right to request photographic evidence before authorizing returns or exchanges for products claimed to be defective.